frequently asked questions
GOT QUESTIONS? WELL WE HAVE ANSWERS!​
​​INSTAGRAM
How do you protect the security of your Instagram profile?
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Our Instagram profile is protected with strong passwords and two-factor authentication. We also regularly monitor for any suspicious activity.
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Can I share my work on your Instagram profile?
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Yes, we frequently feature work from our community members on our Instagram profile. Please follow our submission guidelines and tag us for a chance to be featured.
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What steps do you take to ensure the safety of content shared on Instagram?
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We adhere to Instagram's community guidelines and our own content standards to ensure a safe and respectful environment. Any inappropriate content is promptly removed.
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How can I report inappropriate content or behavior on your Instagram profile?
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If you encounter any inappropriate content or behavior on our Instagram profile, please report it to us immediately. We will take appropriate action to address the issue.
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​Collaborating
How do I submit my work on your website or Instagram?
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You can submit your work by going onto our 'collaborate' page and navigating from there! Please proceed from there.
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What types of content can I submit?
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We accept various types of content, including photography, written articles, artwork & more - check our 'submission guidelines' for detailed information.
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Is there a review process for submissions?
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Yes, all submissions go through a review process to ensure they meet our quality standards. You'll receive feedback within a week.
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Can I remain anonymous when submitting my work?
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Yes, if you prefer to remain anonymous, please indicate this in your submission form. We respect your privacy and will never disclose your identity without your permission.​
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Can I request to have my work removed from your Instagram profile?
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Absolutely. If you'd like to have your work removed, please contact us via direct message, and we will promptly take it down.
How can I increase my chances of being featured on Instagram?
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To increase your chances, make sure to create high-quality content, engage with our community, and follow our submission guidelines. Creativity and originality are always appreciated.
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Do I retain the rights to my work if it is featured on Instagram?
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Yes, you retain all rights to your work. By submitting, you grant us permission to feature it on our website or Instagram only. You will always maintain ownership of your content.​​​
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Website security
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How do you ensure the security of my personal information?
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We implement industry-standard security measures, including encryption, firewalls, and secure servers, to protect your personal information. We do not & will not store your personal information anywhere on our website, Instagram or any future Melbourneism platforms.
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Is my data safe on your website?
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Your data is never stored on our website, only your contributions are, so don't worry about the security of your data. We regularly update our security protocols and conduct vulnerability assessments to ensure your data is safe.
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Your security and privacy are our top priorities which is why our website is verified and registered, offering a safe space for your browsing and shopping experience.
We utilize advanced GeoTrust Secure Socket Layer (SSL) encryption technology to protect your personal information. When SSL is active, you’ll see a padlock icon in your browser or an "https" in the web address, ensuring your data remains private and secure. Shop with confidence, knowing your trust and security are at the heart of everything we do.
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What should I do if I suspect a security breach?
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If you suspect any security issues, please contact our support team immediately. We take such matters seriously and will investigate promptly.
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How do you handle payment information?
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All payment transactions are processed securely through encrypted connections. We do not store your payment information on our servers, website or Instagram.
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PUBLISHING & PUBLICATIONS
What publications do you offer?
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We offer a variety of publications, including magazines, mini books, photo books and special edition collections that showcase the best work from our community of photographers, writers, and artists.
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How can I purchase your publications?
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Our publications are available for purchase in the "Shop" section of our website. Browse through our collection and add your chosen items to your cart for checkout.
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Do you offer both digital and print versions of your publications?
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No, we only offer physical copies of our publications.
How can I contribute to your publications?
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To contribute to our publications, submit your work through the submission page on our website. Follow the guidelines provided to ensure your work meets our standards.
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Is there a review process for publication submissions?
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Yes, all submissions go through a review process to ensure they meet our quality standards. Our editorial team will provide feedback and decide if the work will be included in our publications.
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Will I be notified if my work is selected for publication?
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Yes, we will notify you via email if your work is selected for publication. You will receive further instructions on the next steps and any required approvals.
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Do I retain the rights to my work if it is published?
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Yes, you retain the rights to your work. By submitting, you grant us permission to publish it in our publications, but you maintain ownership of your content. Any edits to your work can be actioned according to your request at any time.​
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How can I contact the editorial team with questions about submissions?
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If you have any questions about the submission process or editorial guidelines, please reach out to our editorial team via the "Contact Us" page on our website.
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SHOP
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and other digital payment options.
Can I track my order?
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Yes, once your order has been shipped, you'll receive a tracking number via email. You can use this number to track your package.
Do you ship internationally as well as domestically?
Yes, we offer free shipping domestically within Australia but there is a cost associated with international shipping. Shipping fees and delivery times may vary depending on your location - go to our shop & checkout for more information on this please.
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FEEDBACK & SUGGESTIONs​
How can I provide feedback on the website?
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If you see room for improvement - please provide it! We love this sort of feedback! You can provide feedback by navigating to the "Contact Us" page and filling out the form. We value your input and use it to improve our platform.
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Can I suggest new features or improvements?
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Yes, we welcome suggestions for new features and improvements. Please use the feedback form on the "Contact Us" page to share your ideas with us.
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How will my feedback be used?
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Your feedback helps us understand your needs and preferences. We review all feedback and consider it when making updates and enhancements to the website.
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Will I receive a response to my feedback?
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We will respond to every feedback submission, we appreciate your input and strive to address common concerns in our updates.
Is my feedback anonymous?
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You have the option to provide feedback anonymously. If you choose to leave your contact information, it will only be used to follow up on your feedback if necessary.
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How can I report a bug or technical issue?
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If you encounter a bug or technical issue, please use the feedback form on the "Contact Us" page to report it. Providing as much detail as possible will help us resolve the issue quickly.
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Can I leave feedback on specific blog posts or contributions?
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Yes, you can leave comments on individual blog posts and contributions to share your thoughts and feedback with the authors.
How do you handle negative feedback?
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We take all feedback seriously, including negative feedback. It provides valuable insights into areas where we can improve. We strive to address concerns and make necessary changes.
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Can I provide feedback on your Instagram profile?
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Absolutely! You can leave comments on our posts or send us a direct message with your feedback. We appreciate your engagement and suggestions.
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TECHNICAL SUPPORT​
I'm having trouble with the website. What should I do?
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Please reach out to us via Instagram or our 'Contact Us' page and we will send any incidents to our technical support team.
Please let us know of a brief description of the issue, and we'll action it accordingly & promptly.
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The website is not loading properly. What could be the problem?
Try clearing your browser cache and cookies, or accessing the site from a different browser or device. If the problem persists, contact our support team.​
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